Thank you for choosing PTTCT for your educational needs. Please review our shipping policy below for information on delivery times, shipping rates, and other important details:

 

Processing Time:
Orders are typically processed and shipped within 1-3 business days after payment is received. Please note that processing time may be longer during peak periods or holidays.

 

Delivery Time:
Once your order has been shipped, delivery times vary depending on the shipping method selected and your location. In general:

• Standard shipping via US Postal Service: Delivery within 3-7 business days after processing. Please note that delivery times are estimates and not guaranteed.

 

Shipping Costs:
The cost of shipping is added to your total at the time of purchase. Shipping rates are based on the total weight of your order and your location. You will see the shipping cost before completing your purchase during checkout.

 

Shipping Method

US Postal Service:
We ship all orders via the US Postal Service (USPS). Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your package and monitor delivery status.

 

Shipping Restrictions

International Shipping:
At this time, we only ship within the United States. We do not offer international shipping.

P.O. Box Addresses:
We are able to ship to P.O. box addresses via USPS.

 

Contact Information

If you have any questions or concerns about our shipping policy, please contact us at contact@pttctorganization.com. Our customer service team is here to assist you and ensure a smooth shopping experience.

Thank you for choosing PTTCT!

At PTTCT, we are committed to providing high-quality products to support your learning journey. Please read our policy carefully to understand the terms regarding returns and exchanges.

No Return Policy

Due to the nature of our products, we do not accept returns on educational workbooks. All sales are final.

Exchange Policy

We understand that there may be instances where an exchange is necessary. We offer exchanges under the following conditions:

• Damaged Products: If you receive a damaged product, you are eligible for an exchange.
• Special Circumstances: In special cases, such as receiving the wrong product, we will consider exchanges.

How to Request an Exchange

To request an exchange, please follow these steps:

• Contact Us: Email us at contact@pttctorganization.com within 14 days of receiving your order.
• Include the Following Information:
  • Your full name and contact information
  • Order number
  • Reason for the exchange
  • Details of the damaged or incorrect product
  • The correct product you would like in exchange
• Wait for Our Response: Our customer service team will review your request and respond within 3 business days with further instructions.

Exchange Process

• Approval: Once your exchange request is approved, we will provide you with instructions on how to return the damaged or incorrect product.
• Shipping: You will need to ship the product back to us. We recommend using a trackable shipping method to ensure your return reaches us.